Australiana Botanicals will replace, within thirty (30) days of purchase any product found to be defective. However, no product should be returned to Australiana Botanicals prior to the approval to do so from Australiana Botanicals Customer Service whether through mail or email request. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
1. A written replacement request must be submitted, stating the reason for the request and accompanied by verification of payment. 2. Upon notification Australiana Botanicals will instruct the Advocate where to ship the product and will issue an RA (Return Authorization) number, which must be clearly written on the exterior of the returned package(s). Upon receipt and verification Australiana Botanicals will ship out the replacement product(s)
Resignation Returns.
If an Advocate wishes to return product purchased for personal use, inventory purposes or sales aids while the Distributor Agreement was in effect, all product in CURRENT, UNEXPIRED, REUSABLE AND RESALABLE condition which has been purchased within twelve (12) months shall be repurchased subject to compliance with the Seventy Percent Rule (see item 8.5) . The purchase shall be at a price of not less than ninety percent (90%) of the original net cost to the participant minus any freight charges and commissions paid to the distributor. Any such requests will be considered a resignation of the distributorship.
In the event that inventory is returned that does not meet the above conditions for return, such merchandise will be held for a period of thirty (30) days during which time the Advocate has the right to request return of those items. Advocates will pay for all shipping charges. Should this request not be received by the customer service department in the time period noted above, Australiana Botanicals reserves the right to destroy such inventory without further compensation to that distributor.
In order to ensure that a distributor refund issued in a timely manner, the following steps should be followed: 1. A written request must be submitted, either by postal delivery or email to Australiana Botanicals customer service, clearly citing the reason for the resignation and for the return of product and/or sales materials. 2. Upon receipt of the proper information, Australiana Botanicals will instruct the distributor where to ship the products along with the RMA (Return Merchandise Authorization) number, which must be clearly visible on the exterior of all packages. Any return without this information on the outside of the package will be refused without exception. Australiana Botanicals will issue the refund within approximately thirty (30) days from the date of receipt of the authorized merchandise. 3. The distributor assumes the cost of shipping any merchandise to Australiana Botanicals. 4. The distributor assumes responsibility for packing and shipping products in a manner that will ensure that it is received in a timely manner and with no damage. Australiana Botanicals will not accept damaged merchandise for refund. 5. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used to place the order, the reimbursement will be issued back to that same card.
Unauthorized Returns.
Should a distributor refuse delivery of any
Australiana Botanicals shipment or request to return any previously purchased
product for a refund, such request will be deemed as a voluntary suspension.
Buyer’s Right to Cancel.
Federal law empowers a buyer to cancel certain sales
without penalty prior to midnight of the third (3rd) business day following the
transaction. This rule covers retail consumer sales of US$100 or more that
occur away from the retailer’s main office. In addition, the Advocate must orally
inform the buyer of the three (3) day right to cancel at the time the buyer
signs the contract of sales or purchases the goods.
Exchanges.
Australiana Botanicals will not accept product exchanges from Advocates.
Distributor Responsibility.
If a retail customer mails or delivers to an Advocate a valid notice of cancellation prior to midnight on the third (3rd) business day after ordering or purchasing product, it must be honored by the Advocate. If a buyer has taken delivery of the goods, that product must be returned along with the notice, in as good a condition as when delivered. Within ten (10) business days after receiving the notice, the Advocate must refund all payment made under the contract of sale.
Should retail customers contact Australiana Botanicals customer service concerning refusal of an Advocate to issue the appropriate refund in the time period indicated, such Advocate will be subject to suspension of distributorship pending resolution of the complaint.
Warranties.
Except as expressly stated herein, Australiana
Botanicals makes no warranty or representation as to the merchantability,
fitness for a particular purpose, workmanship or any other warranty concerning
any product or service purchased from or through Australiana Botanicals.